FAQs

What is the Star Baby Products shipping process?

All orders, unless specifically noted in product descriptions, ship for free! Please allow 10-15 business days for the order to be completed. During peak shipping times, please allow 15-20 business days for shipping to be completed. Orders are processed within 24 hours of being placed, and usually arrive sooner than 10-15 business days, but hey, comfort zone right?

If any item you purchase is on back order, you will be notified via email as soon as it is back in stock.

Star Policies:
1. WORLDWIDE SHIPPING (Except some countries and APO/FPO)
2. Transit time is determined by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.
3. If you have not received your shipment within 30 days of payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
4. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

What shipping methods are available?
We currently utilize USPS for our shipping needs. Shipping is always free unless otherwise noted in a product description (this is uncommon). In rare occurrences, another shipping method may be utilized when deemed necessary by our warehouse, but at no additional cost to you.

Do you ship internationally?
Yes!

How can I return a product?
We will refund any purchases provided you have emailed support@starbabyproducts.com and initiated the return – we may ask that you send the product to a facility address other than that on your packaging’s label. Orders must be returned in their original condition within 14 business days of receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded.

Who should I contact if I have any questions?
If you have any questions all, please don’t hesitate to email support@starbabyproducts.com and we will get back to you immediately. Really, we don’t sleep.

Alternately, you can reach out using the form on our CONTACT US page or via any of our social media channels.

Do I have to pay shipping for returned item(s)?
In the case of faulty/incorrect/damaged items, we will cover the return shipping charges. However, if a return is made for other reasons, the customer is responsible for the return shipping cost.

What payment methods are accepted?
All online payments are processed through PayPal, which means every payment method available through PayPal is accepted on our site. This includes VISA, MasterCard, American Express, Discover, PayPal, and more!

Do I need an account to place an order?
You do not need to register an account with us to shop with us – you have the option to shop as a guest account and purchase your items without an account. However, creating an account allows you to easily watch for new product releases and build your wishlist!

Registering an account and opting in to subscribe to our newsletter also enables you to get dibs on exclusive offers, discounts, coupon codes and more not offered to the public or published on our website.